Membership Policies

Account Updates

To edit your membership information, including credit card, address, or membership-upgrades, please contact Direct Sales And Membership Coordinator Tia Simon by email or call 707.346.3961. All changes are required at least one week before member-shipment processing. A reminder email will always precede an upcoming shipment, providing you ample time to make updates. It is your responsibility to update relevant information to ensure a proper, timely delivery. To avoid delayed and potentially returned shipments, we request you make every attempt to ship to a business address so that the wines can be signed for upon delivery.

Bespoke Collection will not be responsible for shipping charges incurred due to misdirected wines and reserves the right to charge any additional fees resulting from any misdirected wines.

Customization

BlackMail and Recollection Memberships are completely customizable. Minimum bottle quantities apply, varied by wine selection.

Note: All custom changes must be requested at least two weeks prior to an upcoming shipment. Any changes made within two weeks of an upcoming shipment will take effect in the following shipment.

Ensuring Proper Delivery

Adult signatures are required for all wine shipments from Bespoke Collection. We recommend shipping to a business address to ensure successful delivery. Alcoholic beverages may be sold and delivered only to persons who are at least 21 years of age.

Will Call

Will Calls are available at RiverHouse by Bespoke Collection in Napa, California. To ensure that we have your wine on hand, please note that scheduling an appointment for pickup is requested.

Cancellation

Membership is ongoing and may be cancelled after receiving your second shipment and with a 15-day notice via email, phone or in person. If a wine shipment is scheduled within the 15-day period of cancellation, it will be processed and shipped as your final shipment.